Welcome

2009-12-18T14:36:00.000-08:00

Welcome to Christopherson Online!
Please select from the menu items above to view my information.
Feel free to contact me if you have any questions.

Thank you,
Stephanie

Visit My Blogs

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Tuffy’s Tales
This blog is my main blog otherwise known as my landing spot. On Tuffy’s Tales I write about things that happen in my life as well as updates from my other blogs.
http://tuffystales.com/

Stephanie Cooks
I have created this blog to provide the blogging world with healthy recipes and various product reviews.
http://stephaniecooks.com/

JazzerStephanie
This is a general blog on what's going on in the world of a new Jazzercise instructor. It also includes my weekly teaching schedule and song sets for the week.
http://jazzerstephanie.com

Professional Resume

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EMPLOYMENT EXPERIENCE

TRAINING SPECIALIST – Technical Operations
WildBlue Communications, Inc. – Englewood, Colorado
(07/2010 – Present) www.wildblue.com

Align, manage and implement Technical Operations training programs
Develop and implement on-boarding training for the Network Operations Center.
Manage resources for on-going development of satellite technology learning course for all of the Technical Operations department.
Build and maintain long-term collaborative relationships with internal departments and application owners
Schedule & coordinate training schedules for the Technical Operations department.
Conduct needs analysis/assessments for assigned instructional programs to identify training needs
Develop web based training courses for the various applications using Adobe Captivate & Articulate Studio.

CONSULTANT – Social Media Specialist
Christopherson & Company / MKTG, Inc. – Denver, Colorado
(01/2010 – Present) www.ChrisCoCom.com

Assisting Christopherson & Company’s client in the setup, implementation and maintenance of social media accounts
Recommending and training clients on the appropriate social media software to optimize awareness and following

CONSULTANT – Project Manager
Credit Union of Colorado – Denver, Colorado
(05/2010 – Present) www.cuofco.org

Facilitating and creating a timeline for the Credit Union of Colorado’s process improvement team
Prioritizing and managing resources for process improvement project rollouts
Assisting in the development, scheduling and implementation of the training for the process improvement rollouts
Assessing and recommending improvements for the existing New Hire On-boarding training
Creating project plans and recommendations for training deliverables associated with the New Hire On-boarding training
Assisting in the creation of training content for various training programs that align with the Credit Union of Colorado’s company goals

TRAINING MANAGER – National Training Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(07/2007 – 10/2009) www.RichmondAmerican.com

Responsible for the management of a team including multi-media web developers and training generalists
Build and maintain long-term collaborative relationships with internal departments and application owners
Align, manage and implement applications training programs
Manage and troubleshoot the Learning Management system usage
Direct day-to-day activities of my assigned employees in support of our organizational goals and objectives
Create and maintain a budget for all I.T. application trainings and Learning Management costs
Manage resources for on-going eLearning development courses on I.T. applications
Schedule & coordinate the I.T. Applications training schedule for MDC University on a quarterly basis
Schedule, coordinate and manage logistics on new training roll outs
Conduct needs analysis/assessments for assigned instructional programs to identify training needs

TRAINING PROFESSIONAL – National Training Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(11/05 – 07/2007)
Primarily responsible for the development, analysis, facilitation and evaluation of instructional program projects. Additional responsibilities are listed below based off job title.
PROJECT LEAD (All I.T. Application Projects)

Develop & enhance the ongoing trainings for all I.T. applications
Manage resources for on-going eLearning development courses on I.T. applications
Report weekly FTE numbers for myself & project resources to upper management
Maintain & track project plans in MS Project to ensure the project is on time and up to date
Tier 2 support for Help Desk staff on AS/400 issues

SENIOR APPLICATIONS INSTRUCTOR

Conduct weekly Instructor Led Training for all MDC Holdings’ employees and its subsidiaries using various methods of delivery
Design & administer testing instruments and evaluations to track trainees’ performance and deliver certification upon completion of course

SENIOR INSTRUCTIONAL DESIGNER

Will act as performance consultant to assess, design and recommend business solutions for performance issues
Determine training objectives for all courses in finance, sales, mortgage, title, insurance and homebuilding
Design, implement and maintain necessary technical training materials
Design, develop, & plan educational simulations and games

DEVELOPER – WEB BASED TRAINING

Develop web based training courses for the various I.T. Applications using Adobe Captivate

TECHNICAL TRAINER / INSTRUCTIONAL DESIGNER – National Training Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(10/03 – 11/05)

Determine training objectives for all training courses in finance, sales, mortgage, title, insurance and homebuilding
Conduct instructor led training for all MDC Holdings’ employees and its subsidiaries
Design, implement and maintain necessary technical training materials
Evaluate trainees’ performance and deliver certification upon completion of course
Develop and enhance the ongoing training program to review all AS/400 applications
Tier 2 support for Help Desk staff on AS/400 issues

NATIONAL PURCHASING ANALYST – National Purchasing & Logistics Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(09/02 – 10/03)

Organized and administered a supplier rebate incentive program resulting in $14 Million in revenues per year
Organized and administered a co-op marketing program with suppliers resulting in $600,000 in revenues per year
Performed per supplier analysis of rebates to business plan and worked to correct any significant variance to plan
Proactively searched for maximum benefit of all rebate programs
Communicated with regional coordinators to ensure proper tracking of regional product usage
Managed regional rebate coordinator supplier usage data to verify accuracy
Created and maintained content for department Intranet site
Worked with supplier representatives to ensure proper payments were made
Created and maintained monthly and quarterly closing, start and options reports for homes built nationwide

CORPORATE TRAINER – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(10/01 – 09/02)

Determined training objectives for all training courses in finance, sales, mortgage, title, insurance and homebuilding
Responsible for developing course curriculum
Conducted technical training presentations to all MDC Holdings’ employees and its subsidiaries
Design, implementation and maintenance of necessary IT training materials
Evaluated trainees’ performance and delivered certification upon completion of class
Developed and enhanced the ongoing training program to review all AS/400 applications
Tier 2 support for Help Desk staff on AS/400 issues
Created and maintained Training & Development Intranet site

HELP DESK SUPERVISOR – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(03/01 – 10/01)

Managed team, including hiring, termination and quarterly reviews of employees
Created new user accounts for various network applications and edited existing user accounts as needed
Developed training plans to enhance employee skills by identifying, selecting, and coordinating formal and on-the-job training sessions
Established and maintained all standards and procedures as they related to troubleshooting of hardware, software, and application outages
Motivated staff to meet goals and objectives set for call and ticket statistics
Responsible for follow-through of escalations in relation to Help Desk issues
Monitored call volume and created call tracking reports and charts

HELP DESK TECHNICIAN II –TEAM LEAD – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(01/01 – 03/01)

Tier 2 troubleshooting of network, application, and system problems
Created network and AS/400 security ID’s
Assisted in training new employees in all aspects of day-to-day Help Desk environment
Assisted Help Desk technician I with advanced troubleshooting issues
Maintained and monitored AS/400 queues
Created and maintained SC/400 queries

HELP DESK TECHNICIAN I – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(09/00 – 01/01)

Tier 1 troubleshooting of network, application, and system problems
Placed service calls on printers and other equipment
Reset / unlock network and AS/400 security ID’s and passwords
Maintained user contact information in SC/400
Backup support for company voicemail system

PURCHASING AGENT – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(04/99 – 09/00)

Purchased computer equipment for entire company; negotiated with vendors on computer pricing. Assessed invoicing practices of the company
Telecommunication Analyst, worked with MCI WorldCom accounts, Lucent and Octel software
Updated Intranet site

EDUCATION
MASTER OF ARTS
Adult Education and Curriculum Design
University of Phoenix
2006 - 2008
BACHELOR OF ARTS
Business Administration
New England College – Henniker, New Hampshire
1994 – 1998

CERTIFICATIONS & DESIGNATIONS
Board of Directors – Christopherson & Company / MKTG, Inc.
(1998 – Present)

Certified Aerobics Instructor - Jazzercise, Inc.
(2008 - Present)

DiSC Classic, Instructional Design (Langivin Learning Services), Needs Analysis (Langivin Learning Services), Predictive Index

COMPUTER SKILLS
Microsoft Products (95/98/NT/2000/XP)
Access, Excel, Outlook, InfoPath, Project, PowerPoint, Publisher, Visio, Windows

Databases
AS/400, ACT!, Oracle, UNIX

Development software
Adobe – Acrobat, Captivate, Contribute, Designer, Dreamweaver, Fireworks, Illustrator, InDesign, Photoshop

Virtual Training software
GeoLearning – Learning Management System, Moodle, GoToMeeting/GoToWebinar, Linkivity, Macromedia Breeze, Elluminate, DimDim

About Stephanie

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Hi, my name is Stephanie. I am a training professional with approximately 7 years of experience creating training modules for instructor led, virtual classroom, and online self-paced delivery methods. I have a Master’s Degree in Adult Education and Curriculum Design, which helps me to create effective and concise training in a corporate environment. I am comfortable delivering training to a large or small group of students in a live classroom or a virtual classroom. I have a passion for training. I am equally comfortable working independently or as part of a team and can communicate well both written and verbally. My analytical and detail oriented mind served well in several years of Instructional Design, Training and Project Management.

On a personal note…
Since I have a background in Training & Development, I love to share my knowledge. and what better way to share than via Social Networking. Currently, I maintain 3 personal blogs. These blogs amaze me by how many wonderful people I have met all over the world that share the same passions as me. My vision is to share with people how fun and effective Social Networking can be for personal and business use.

I hope that you enjoy the rest of this site and please let me know if you have any questions.

Thank you,
Stephanie