EMPLOYMENT EXPERIENCE
TRAINING SPECIALIST – Technical Operations
WildBlue Communications, Inc. – Englewood, Colorado
(07/2010 – Present) www.wildblue.com
- Align, manage and implement Technical Operations training programs
- Develop and implement on-boarding training for the Network Operations Center.
- Manage resources for on-going development of satellite technology learning course for all of the Technical Operations department.
- Build and maintain long-term collaborative relationships with internal departments and application owners
- Schedule & coordinate training schedules for the Technical Operations department.
- Conduct needs analysis/assessments for assigned instructional programs to identify training needs
- Develop web based training courses for the various applications using Adobe Captivate & Articulate Studio.
CONSULTANT – Social Media Specialist
Christopherson & Company / MKTG, Inc. – Denver, Colorado
(01/2010 – Present) www.ChrisCoCom.com
- Assisting Christopherson & Company’s client in the setup, implementation and maintenance of social media accounts
- Recommending and training clients on the appropriate social media software to optimize awareness and following
CONSULTANT – Project Manager
Credit Union of Colorado – Denver, Colorado
(05/2010 – Present) www.cuofco.org
- Facilitating and creating a timeline for the Credit Union of Colorado’s process improvement team
- Prioritizing and managing resources for process improvement project rollouts
- Assisting in the development, scheduling and implementation of the training for the process improvement rollouts
- Assessing and recommending improvements for the existing New Hire On-boarding training
- Creating project plans and recommendations for training deliverables associated with the New Hire On-boarding training
- Assisting in the creation of training content for various training programs that align with the Credit Union of Colorado’s company goals
TRAINING MANAGER – National Training Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(07/2007 – 10/2009) www.RichmondAmerican.com
- Responsible for the management of a team including multi-media web developers and training generalists
- Build and maintain long-term collaborative relationships with internal departments and application owners
- Align, manage and implement applications training programs
- Manage and troubleshoot the Learning Management system usage
- Direct day-to-day activities of my assigned employees in support of our organizational goals and objectives
- Create and maintain a budget for all I.T. application trainings and Learning Management costs
- Manage resources for on-going eLearning development courses on I.T. applications
- Schedule & coordinate the I.T. Applications training schedule for MDC University on a quarterly basis
- Schedule, coordinate and manage logistics on new training roll outs
- Conduct needs analysis/assessments for assigned instructional programs to identify training needs
TRAINING PROFESSIONAL – National Training Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(11/05 – 07/2007)
Primarily responsible for the development, analysis, facilitation and evaluation of instructional program projects. Additional responsibilities are listed below based off job title.
PROJECT LEAD (All I.T. Application Projects)
- Develop & enhance the ongoing trainings for all I.T. applications
- Manage resources for on-going eLearning development courses on I.T. applications
- Report weekly FTE numbers for myself & project resources to upper management
- Maintain & track project plans in MS Project to ensure the project is on time and up to date
- Tier 2 support for Help Desk staff on AS/400 issues
SENIOR APPLICATIONS INSTRUCTOR
- Conduct weekly Instructor Led Training for all MDC Holdings’ employees and its subsidiaries using various methods of delivery
- Design & administer testing instruments and evaluations to track trainees’ performance and deliver certification upon completion of course
SENIOR INSTRUCTIONAL DESIGNER
- Will act as performance consultant to assess, design and recommend business solutions for performance issues
- Determine training objectives for all courses in finance, sales, mortgage, title, insurance and homebuilding
- Design, implement and maintain necessary technical training materials
- Design, develop, & plan educational simulations and games
DEVELOPER – WEB BASED TRAINING
- Develop web based training courses for the various I.T. Applications using Adobe Captivate
TECHNICAL TRAINER / INSTRUCTIONAL DESIGNER – National Training Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(10/03 – 11/05)
- Determine training objectives for all training courses in finance, sales, mortgage, title, insurance and homebuilding
- Conduct instructor led training for all MDC Holdings’ employees and its subsidiaries
- Design, implement and maintain necessary technical training materials
- Evaluate trainees’ performance and deliver certification upon completion of course
- Develop and enhance the ongoing training program to review all AS/400 applications
- Tier 2 support for Help Desk staff on AS/400 issues
NATIONAL PURCHASING ANALYST – National Purchasing & Logistics Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(09/02 – 10/03)
- Organized and administered a supplier rebate incentive program resulting in $14 Million in revenues per year
- Organized and administered a co-op marketing program with suppliers resulting in $600,000 in revenues per year
- Performed per supplier analysis of rebates to business plan and worked to correct any significant variance to plan
- Proactively searched for maximum benefit of all rebate programs
- Communicated with regional coordinators to ensure proper tracking of regional product usage
- Managed regional rebate coordinator supplier usage data to verify accuracy
- Created and maintained content for department Intranet site
- Worked with supplier representatives to ensure proper payments were made
- Created and maintained monthly and quarterly closing, start and options reports for homes built nationwide
CORPORATE TRAINER – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(10/01 – 09/02)
- Determined training objectives for all training courses in finance, sales, mortgage, title, insurance and homebuilding
- Responsible for developing course curriculum
- Conducted technical training presentations to all MDC Holdings’ employees and its subsidiaries
- Design, implementation and maintenance of necessary IT training materials
- Evaluated trainees’ performance and delivered certification upon completion of class
- Developed and enhanced the ongoing training program to review all AS/400 applications
- Tier 2 support for Help Desk staff on AS/400 issues
- Created and maintained Training & Development Intranet site
HELP DESK SUPERVISOR – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(03/01 – 10/01)
- Managed team, including hiring, termination and quarterly reviews of employees
- Created new user accounts for various network applications and edited existing user accounts as needed
- Developed training plans to enhance employee skills by identifying, selecting, and coordinating formal and on-the-job training sessions
- Established and maintained all standards and procedures as they related to troubleshooting of hardware, software, and application outages
- Motivated staff to meet goals and objectives set for call and ticket statistics
- Responsible for follow-through of escalations in relation to Help Desk issues
- Monitored call volume and created call tracking reports and charts
HELP DESK TECHNICIAN II –TEAM LEAD – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(01/01 – 03/01)
- Tier 2 troubleshooting of network, application, and system problems
- Created network and AS/400 security ID’s
- Assisted in training new employees in all aspects of day-to-day Help Desk environment
- Assisted Help Desk technician I with advanced troubleshooting issues
- Maintained and monitored AS/400 queues
- Created and maintained SC/400 queries
HELP DESK TECHNICIAN I – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(09/00 – 01/01)
- Tier 1 troubleshooting of network, application, and system problems
- Placed service calls on printers and other equipment
- Reset / unlock network and AS/400 security ID’s and passwords
- Maintained user contact information in SC/400
- Backup support for company voicemail system
PURCHASING AGENT – Information Technology Department
MDC Holdings, Inc. / Richmond American Homes – Denver, Colorado
(04/99 – 09/00)
- Purchased computer equipment for entire company; negotiated with vendors on computer pricing. Assessed invoicing practices of the company
- Telecommunication Analyst, worked with MCI WorldCom accounts, Lucent and Octel software
- Updated Intranet site
EDUCATION
MASTER OF ARTS
Adult Education and Curriculum Design
University of Phoenix
2006 - 2008
BACHELOR OF ARTS
Business Administration
New England College – Henniker, New Hampshire
1994 – 1998
CERTIFICATIONS & DESIGNATIONS
Board of Directors – Christopherson & Company / MKTG, Inc.
(1998 – Present)
Certified Aerobics Instructor - Jazzercise, Inc.
(2008 - Present)
DiSC Classic, Instructional Design (Langivin Learning Services), Needs Analysis (Langivin Learning Services), Predictive Index
COMPUTER SKILLS
Microsoft Products (95/98/NT/2000/XP)
Access, Excel, Outlook, InfoPath, Project, PowerPoint, Publisher, Visio, Windows
Databases
AS/400, ACT!, Oracle, UNIX
Development software
Adobe – Acrobat, Captivate, Contribute, Designer, Dreamweaver, Fireworks, Illustrator, InDesign, Photoshop
Virtual Training software
GeoLearning – Learning Management System, Moodle, GoToMeeting/GoToWebinar, Linkivity, Macromedia Breeze, Elluminate, DimDim
